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Privacy & Policy

Welcome to Dar Al Eiman. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Dar Al Eiman provides Umrah travel services, including visas, flights, accommodation, and transportation.

  • All services are offered subject to the terms, conditions, and availability outlined on our website.

  • We reserve the right to update these Terms & Conditions at any time. Continued use of our services indicates your acceptance of these updates.

2. Booking and Payment

  • Bookings are confirmed only after full payment or as per the specific package requirements.

  • Payments can be made via approved secure methods listed on our website.

  • All prices are subject to change due to currency fluctuations, airline fees, or government regulations.

3. Cancellation and Refund Policy

  • Cancellations must be made in writing or via the contact methods provided.

  • Refunds are subject to airline, visa, and hotel policies, which may include partial or non-refundable charges.

  • Dar Al Eiman will assist in cancellations and refunds but cannot guarantee full refunds in all cases.

4. Travel Documents and Visas

  • Pilgrims are responsible for providing valid passports, visas, and other required documents.

  • Dar Al Eiman assists with visa processing, but approval is at the sole discretion of the Saudi authorities.

  • Any rejection or delay of visas is outside our control, and additional costs incurred are the responsibility of the traveler.

5. Health and Safety

  • Pilgrims must ensure they meet health requirements mandated by the Saudi government, including vaccinations and travel insurance if required.

  • Dar Al Eiman is not responsible for any medical issues, accidents, or emergencies that may occur during the journey.

  • We strongly recommend comprehensive travel insurance.

6. Accommodation and Transport

  • Hotels and transportation services are provided based on availability and package selection.

  • While we strive for the highest quality, Dar Al Eiman cannot guarantee specific rooms, views, or vehicle types.

  • Changes may occur due to circumstances beyond our control, such as maintenance, overbooking, or local regulations.